Sorry to hear about your problem. Sounds like you have a defrost issue. Hence your unit is not defrosting.
Here is a list of some things that can go wrong.
1. Defective heat coil
2. Defective defrost timer
3. Defective defrost sensor
You should call a service company to resolve your issue.
Since I tried to help you, Please help me and Rate/Vote on the response. Thanks
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